Privacy Policy

Effective Date: 06/20/2025

At PurrScent, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us online or in person.

By using our website (https://purrscent.shop), you agree to the practices described below.

🔐 What Information We Collect

We may collect the following types of personal information:

• Name & contact details (email, shipping address, phone number)
• Payment information (processed securely via third-party payment providers — we do not store your card details)
• Order details (products you purchased, delivery notes, etc.)
• Device/browser data (IP address, location, and site interaction, for analytics purposes)

💡 How We Use Your Information

We use your information to:

• Process and ship your orders
• Provide customer support
• Respond to your inquiries
• Send order confirmations and updates
• Improve our website experience
• Share updates about products, offers, or causes (only if you’ve opted in)

🧾 Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your info with trusted third-party service providers, such as:

• Payment processors (PayPal, Venmo, Zelle, etc.)
• Shipping carriers
• Email and marketing tools (if you subscribe)

These providers are only given the information needed to perform their services.

🛡️ How We Protect Your Data

We use secure servers, SSL encryption, and trusted third-party services to safeguard your information. While no system is 100% foolproof, we take all reasonable steps to protect your privacy.

🍪 Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. You can control cookie preferences in your browser settings.

📩 Your Choices

You may:

• Opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of the message
• Contact us to update or delete your personal information
• Request a copy of the data we’ve collected about you

Email us at purrscent@gmail.com or ash.purrscent.shop for any privacy-related requests.

👶 Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from anyone in that age group.

🔄 Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.

📬 Contact Us

If you have questions about this policy or your data, reach out any time:

Email: purrscent@gmail.com or ash@purrscent.shop

Phone number: 314.666.9455

Website: https://purrscent.shop

 

Last updated: 06/20/2025 12:15 PM

Thank you for supporting PurrScent! By placing an order through our website or at a live event, you agree to the terms below.

🛍️ Orders & Payment

• All prices are listed in USD and may change without notice.
• We accept Venmo, Zelle, CashApp, Apple Pay, credit/debit cards, and PayPal.
• Orders are processed once payment is received in full.
• Once an order is placed, we may not be able to cancel or change it — but feel free to reach out quickly, and we’ll do our best.

🚚 Shipping

• Most orders ship within 3–5 business days. Once an order has shipped, it cannot be cancelled.
• Delivery times depend on the shipping carrier and location but average 3-5 business days
• Please double-check your shipping address — we can’t guarantee reshipping if a package is returned due to an incorrect address.
• We are not responsible for delays caused by carriers, weather, or holidays.

🔄 Returns & Refunds

• We accept returns or issue refunds only if a product arrives damaged or unusable.
• Minor variations like frosting or small cosmetic imperfections are normal in handmade candles.
• If there’s a problem, email us within 7 days of delivery with photos: purrscent@gmail.com.
• You may return containers and vessels to us for store credit. We love to recycle and reuse any glass vessels for candles. Credit value will be determined by and is subject to the owners discretion based on condition, size, and usability.

🕯️ Candle Tin Designs

We can’t guarantee specific candle tin print designs, as they rotate based on inventory, and are poured into a randomly selected decorative tin.

If you have a preferred style, please leave a note at checkout — we’ll try to accommodate, but we can’t promise exact matches.

🔥 Candle Use & Safety

• Burn within sight, keep away from pets, kids, and flammable materials.
• Trim the wick to ¼ inch before lighting. Don’t burn longer than 4 hours at a time.
• Never leave a burning candle unattended.
• To prevent scorching of surfaces from the heat of burning the candle in a metal tin, such as wood, granite, porcelain, or a sealed surface, make sure to use a coaster or thermal resistant layer. Check out our cork coasters if you feel you are in need of one. Message or include in the order notes which coaster you would like to receive a free coaster with your first order, or for orders over $25.

🐾 Mission

Every purchase helps us continue our mission to support animal rescues and shelters in need. Thank you for making a difference with us!

📦 Pop-Up Events

Items sold at vendor events follow the same policies unless stated otherwise.

Inventory is tracked to the best of our ability, but availability may vary between online and in-person sales.

🔄 Policy Updates

We may update these terms at any time. The latest version will always be at: https://purrscent.shop/about-us/

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

Refund & Returns Policy

We care deeply about the quality of our products and your satisfaction. Because everything is handcrafted in small batches, our policies are designed to be fair, transparent, and aligned with our values of sustainability and community care.

🛠 Damaged or Defective Items

If your item arrives damaged or contains a major flaw that affects its use, we’re here to make it right.

• Contact us within 7 days of delivery
• Include your order number and photos of the issue
• You can choose a full refund or a replacement, depending on the situation

We do not offer returns or refunds for minor imperfections that are natural in handmade goods, but we’ll always work with you to ensure you’re happy.

♻️ Container Return for Recycling

We believe in reducing waste wherever possible. If you’d like to return your empty, clean candle jars or wax melt containers for reuse, we offer:

• A partial refund or store credit
• Reuse of vessels in future products to support a sustainable production cycle

To participate:

• Email us before sending anything back
• Return shipping is the responsibility of the customer
• Containers must be unbroken and clean

This small act helps keep materials out of the landfill and fuels our ability to keep prices accessible.

🔁 General Return Policy

Because our items are handmade and scent-sensitive, we do not accept general returns. However, we will always do our best to address concerns with fairness and care.

📩 How to Start a Return or Refund Request

Please email us at PurrScent@gmail.com with:

• Your name and order number
• A description of the issue
• Photos (if applicable)
• Your preference: refund, replacement, or store credit

Thank you for supporting small-batch craftsmanship and sustainable practices!

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item that is still usable but has minor visual flaws from natural causes such as frosting on the surface or dye settling from uncontrollable shipping environment temperatures. During major weather we will take steps to protect against heat or cold to the best of our abilities, but life happens.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment, or as store credit within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Most banks take 5-7 business days, not counting a holiday or weekend day.

Next contact your bank. There is often some processing time before a refund is posted. They need time for everything to process through their system fully before it will typically reflect on the account.

If you’ve done all of this and you still have not received your refund yet, please contact us at PurrScent@Gmail.com and we will get things corrected as quickly as possible.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Custom orders are subject to owners discretion on whether to issue a refund, or a partial refund, when possible.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at PurrScent@Gmail.com and send your item to: 4028 Saint Barbara Lane, Saint Ann, MO 63074

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Attn: PurrScent Returns

4028 Saint Barbara Lane, Saint Ann, MO 63074

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at PurrScent@Gmail.com for questions related to refunds and returns.

 

📄 Earnings and Results Disclosure

PurrScent operates with a purpose-driven model. Profits are not used for personal income, but are reinvested into the business to support platform growth, marketing efforts, and the purchase of supplies — all with the goal of sustaining and expanding our mission. A portion of proceeds is allocated to animal welfare initiatives, and every cent designated as a donation is placed directly into a separate donation fund. These funds are not used for business operations, product development, or any form of profit. We believe in full transparency and accountability, ensuring that your support directly contributes to meaningful impact for animals in need.

At PurrScent, we may share customer experiences, testimonials, or personal stories related to the use of our products. These examples reflect individual results and are not guarantees that every customer will achieve the same outcomes. Your results may vary based on a number of factors including, but not limited to, personal preferences, environment, usage habits, and individual sensitivities (including pets, where applicable).

If we offer or promote any business opportunities, affiliate programs, or referral earnings (now or in the future), please note:

• Any income or earnings mentioned are not typical and should not be interpreted as a promise or guarantee of potential income.
• We make no assurance that you will achieve similar results.
• Success in any business or promotional activity involves risk and depends on individual effort, strategy, and market conditions.

If affiliate links are used on this website, we may earn a small commission for purchases made through those links, at no additional cost to you. These commissions help support our small business and continue providing quality products and content.

By using our website and participating in any of our programs or offers, you acknowledge that you understand and agree to this disclosure.

 

🐾 Pet and General Safety Notice

At PurrScent, we care deeply about the well-being of your entire household — pets included. That’s why all of our products are crafted without synthetic enhancers, paraffins, phthalates, or other potentially harmful additives. We use a pet-conscious scent load in our formulations and prioritize clean, minimal ingredients whenever possible.

That said, animals — particularly cats, dogs, and small mammals — have highly sensitive respiratory systems and an acute sense of smell. Even naturally derived scents can be overwhelming to some pets. While we take steps to make our products as gentle and mindful as possible, it’s important to note:

Most veterinarians recommend unscented environments for animals, especially those with respiratory issues or heightened sensitivities.

For the safety and comfort of your pets:

•Always use scented products in well-ventilated areas.

•Observe your pet for any signs of discomfort such as sneezing, avoidance, or unusual behavior.

•Keep products out of reach of pets and never apply them directly to animals.

•When in doubt, consult with your veterinarian before introducing any scented products into your home.

PurrScent makes no medical claims and does not substitute for veterinary advice. Our products are designed for human enjoyment and mindful use around pets — but they are not pet-specific or veterinarian-approved.

Thank you for being a responsible and loving pet parent.

 

📘 Intellectual Property Notice

All content, designs, product names, descriptions, logos, graphics, and images displayed on this website and in connection with PurrScent are the original creations and property of PurrScent, unless otherwise stated.

While we do not currently hold registered trademarks or copyrights, all materials are protected under common law intellectual property rights and may not be copied, reproduced, distributed, or used without express written permission.

You may:

• View and browse our site for personal, non-commercial use only.
• Share our content on social media with clear credit and proper context.

You may not:

• Use our brand name, likeness, or content for commercial purposes.
• Replicate our product descriptions, formulations, or creative materials.
• Misrepresent affiliation with PurrScent.

We are actively working toward trademark and copyright registration to formally protect our brand. In the meantime, we appreciate your respect for the originality and intention behind everything we create.

If you have questions about permitted use, collaborations, or licensing, please contact us directly.

 

♿  Accessibility Statement

PurrScent is committed to ensuring that our website and online experience are accessible to all individuals, including those with disabilities. We strive to provide a welcoming and inclusive experience for every visitor, regardless of ability.

We are actively working to improve the accessibility and usability of our website, following best practices and relevant standards such as the Web Content Accessibility Guidelines (WCAG).

Our efforts include:

• Designing with readability and clarity in mind
• Providing alt text for meaningful images
• Maintaining proper color contrast
• Ensuring navigation is functional via keyboard
• Striving for screen reader compatibility

While we continue to improve our accessibility features, we recognize that some areas of the site may still present challenges for certain users. If you experience any difficulty accessing content, navigating the site, or interacting with any part of our platform, please let us know.

📩 Contact us at: purrscent@gmail.com

We will do our best to assist you and provide the information or support you need in an accessible format.

Thank you for your patience and for helping us create a more inclusive experience for all.